At BlueFin Sales Shop, we’re as committed to your satisfaction as we are to crafting premium diving gear. Just as our fin pockets are designed for perfect fit, our returns policy is designed for your convenience. If your purchase doesn’t meet your expectations, we’ll make it right.
Key Points:
- 15-day return window from delivery date
- Items must be unused, in original packaging with tags
- Full refunds or exchanges available
- Customized items may not be returnable (see exceptions below)
Our Return Process
Step 1: Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer refund or exchange
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear BlueFin Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Item(s) for return: [Product Name(s)]
Reason: [Please specify]
Preference: [Refund/Exchange for [Product Name & Size if applicable]]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Return Authorization
Within 1 business day, we’ll email you:
- Return authorization number
- Shipping instructions
- Return address (71 Forrest Rd, Edinburgh, GB EH6W 2BL)
Step 3: Package and Ship
Securely pack the unused item(s) with original packaging and tags. Include the return authorization number inside the package. Ship using a trackable method (we recommend insurance for valuable items).
Step 4: Processing
Once received at our facility, we’ll inspect the items within 3 business days and notify you via email about the status of your return.
Refund Information
Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:
- Credit/Debit Cards: 3-10 business days to appear on your statement
- PayPal: Typically appears within 24 hours
Original shipping fees are non-refundable unless the return is due to our error.
Exchange Information
For exchanges, we’ll ship your replacement item once the return is approved. Standard shipping rates apply unless the exchange is due to our error.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective:
- Full face masks (due to direct breathing contact)
- Masks covers (hygiene reasons)
- Customized or personalized items
Damaged or Defective Items
If you receive a damaged or defective item (which we rigorously inspect before shipping), contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
International Returns
Customers outside the UK are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service with insurance.
Need Help? Our customer service team is ready to assist with any return questions at [email protected]. We typically respond within 24 hours.
“Just as our diving equipment undergoes rigorous testing, we’ve designed our returns process to be thorough yet straightforward – because your satisfaction is our deepest commitment.”
– The BlueFin Team