At BlueFin Sales Shop, we understand that precision in delivery and confidence in returns are as crucial as the perfect fit of your diving gear. Just as our fin pockets are engineered for optimal performance, our shipping and returns processes are designed for your complete convenience.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to serve your needs:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes full tracking and insurance
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking included
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.
Returns & Exchanges
We stand behind our premium diving equipment, but if something isn’t quite right, our straightforward returns process ensures we make it right.
Key Return Details
- 15-day return window from delivery date
- Items must be unused, in original packaging with all tags attached
- Full refunds or exchanges available
- Original shipping fees are non-refundable unless the return is due to our error
Our Simple 4-Step Return Process
Step 1: Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer refund or exchange
Return Request Template:
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear BlueFin Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Item(s) for return: [Product Name(s)]
Reason: [Please specify]
Preference: [Refund/Exchange for [Product Name & Size if applicable]]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Return Authorization
Within 1 business day, we’ll email you:
- Return authorization number
- Shipping instructions
- Return address: 71 Forrest Rd, Edinburgh, GB EH6W 2BL
Step 3: Package and Ship
Securely pack the unused item(s) with original packaging and tags. Include the return authorization number inside the package. Ship using a trackable method (we recommend insurance for valuable items).
Step 4: Processing
Once received at our facility, we’ll inspect the items within 3 business days and notify you via email about the status of your return.
Refund Information
Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:
- Credit/Debit Cards: 3-10 business days to appear on your statement
- PayPal: Typically appears within 24 hours
Exchange Information
For exchanges, we’ll ship your replacement item once the return is approved. Standard shipping rates apply unless the exchange is due to our error.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective:
- Full face masks (due to direct breathing contact)
- Masks covers (hygiene reasons)
- Customized or personalized items
Damaged or Defective Items
If you receive a damaged or defective item (which we rigorously inspect before shipping), contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
International Returns
Customers outside the UK are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service with insurance.
Need Help?
Our customer service team is ready to assist with any shipping or return questions at [email protected]. We typically respond within 24 hours.
“Just as our diving equipment undergoes rigorous testing, we’ve designed our shipping and returns processes to be thorough yet straightforward – because your satisfaction is our deepest commitment.”