Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for recreational and professional divers aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on bluefingeargb.com, including text, graphics, logos, and product designs, is the property of BlueFin Sales Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our diving equipment (including accessories, fin bags, foot pockets, masks, and snorkels) on our website. However, minor variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

• Full face masks (due to direct breathing contact)
• Masks covers
• Customized or personalized items

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraudulent activity.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. You confirm the payment method used is yours or you have authorization to use it.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or currency fluctuations.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once shipped.

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days with full tracking and insurance
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days with basic tracking

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Customers are responsible for any customs duties or import taxes.

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, contact us at [email protected] with your order details. We’ll investigate with the carrier.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery for a full refund or exchange. Original shipping fees are non-refundable unless the return results from our error.

5.2 Return Process

1. Contact us within 15 days at [email protected] with your order number and return reason
2. We’ll provide a return authorization and instructions
3. Ship items to: 71 Forrest Rd, Edinburgh, GB EH6W 2BL using a trackable method
4. We’ll inspect returns within 3 business days of receipt

5.3 Refund Processing

Approved refunds are processed within 5 business days after we receive your return. Refunds will be issued to your original payment method:

• Credit/Debit Cards: 3-10 business days to appear
• PayPal: Typically within 24 hours

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, current, and complete information during registration and checkout, including correct shipping address details.

6.2 Product Use

Our diving equipment is designed for recreational and professional use when properly fitted. You’re responsible for:

• Selecting appropriate products for your skill level
• Proper maintenance and care of equipment
• Following all manufacturer safety guidelines

6.3 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Make false or fraudulent orders
• Resell our products without authorization

7. Liability Limitations

7.1 Product Liability

BlueFin Sales Shop is not liable for:

• Incorrect product selection by the customer
• Improper use or maintenance of equipment
• Normal wear and tear
• Any indirect, incidental, or consequential damages

7.2 Website Use

We strive to keep our website available and accurate, but we’re not liable for:

• Temporary unavailability due to technical issues
• Any errors or omissions in product information
• Viruses or malicious code acquired while using our site

8. Privacy and Data Protection

Your privacy is important to us. All personal data is handled in accordance with our Privacy Policy and applicable data protection laws.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of Scottish courts.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Postal: 71 Forrest Rd, Edinburgh, GB EH6W 2BL